Online Customer Service Chat
Join our Weekly Twitter #CustServ Chat
Are a businessperson – or a customer who is passionate about the importance of good customer service? Do you work in some aspect of the customer service industry?
I co-founded the Twitter #custserv chat in 2009. We get together every Tuesday night at 9pm – 10pm ET and the chat consists of a loyal group of customer service thought leaders, managers and customers who tweet and discuss different pre-selected topics.
If you aren’t joining in the always provocative, informative, rowdy, raucous, friendly free-for-all that is the #custserv, you’re missing not only a fun discussion, but a real learning experience. Please join me along with co-hosts Greg Ortbach and Roy Atkinson (who goes into disguise as our official customer service greeter).
We produce a transcript every week, below you will find links to the archives. We hope you will stop by and join in our lively discussions.